Staffing for offices and customer service employees
Recruitment and productive staffing solutions in customer service and customer service
We make it easy and convenient for you when you are looking for staff in customer service and customer service. If you choose a staffing solution, we not only take care of the recruitment but also take care of ongoing salaries, social security contributions, holidays and sickness compensation. Whether you choose a recruitment or a staffing solution, we will not give up unless we meet your highest possible expectations.
Our customer service and customer service services
- Sales Administrators
- Call center
- Customer service
- Customer Service Representative, Customer Advisor, Customer Communicator
- Telemarketing
- Market analysis
- Order Recipient
- Receptionist
Customer Service Agents
Customer service – or customer service, as it is also called – has an important function within every type of organization. Good customer service is an important competitive advantage because well-taken customers are happy to return, which contributes to increased sales and profits. Our customer service employees normally work with the phone as their most important work tool. They work service-oriented both towards customers and inwards towards their own organization.
Order Recipient
We offer order recipients with experience in order registration of new items and internal support to the company’s salespeople. Once they have gained experience with an order management system, it is normally quick to get into completely new routines as well. Social skills are of course highly valued, as an order recipient has an important role as the company’s face to the outside world.
Sales administration
Our sales administrators assist sales staff and customers with support. They can also play an important role in building long-term relationships with customers. The tasks may include receiving incoming orders by phone and email and answering questions about deliveries, stock status, price changes, and more. Administrative tasks such as updating data are often also included in the company’s business system. Our consultants usually have good knowledge of the Office package and experience of working in various business systems, such as SAP.
Call center
Typical tasks in a call center are answering questions about various products and services and, where appropriate, asking questions in connection with market research. Call center agents can have different titles, depending on where and with what they work. They may, for example, be referred to as a customer service representative, customer communicator, operator, or customer advisor. It is most common for a call center to work with incoming calls. Consulting is also a common task, it requires that you know a lot about both products and one or more businesses. When you instead work with outbound calls, it is often about sales/telemarketing or opinion polls. A typical career path in this professional field is to move from the role of a communicator to a position as a team leader.
Receptionists
A receptionist’s task is usually mainly to take care of incoming calls via switchboard and connect to the right department. The work can also include keeping public areas and conference rooms tidy, setting the table and unseating before and after meetings, light catering, handling mail and couriers and being helpful to colleagues in the office in various ways.
Office administrators / Back office
We offer office administrators and back office staff. The tasks here can also be about taking care of incoming calls to the company. Here, telephone experience and previous experience in office administration can be a typical requirement. Typical tasks for an office administrator can be administration of leasing and rental contracts, handling supplier invoices and travel expenses, office purchases, acting as an internal contact person for pensions and being responsible for the company’s cars and telephony. In addition, it may include acting as support with various administrative tasks. Our office administrators usually have good knowledge of and many years of experience of working in Microsoft Office.
We know your needs
At Jobzone, we accompany the new staff out to the workplace, monitor the induction and make sure that all the new routines are in place. This is part of our mission, and it means that we can ensure both that you as a customer really get a working solution and that your new workforce feels completely comfortable with their tasks. And we continuously follow up on how things are going and support our consultants when needed.
Authorized Staffing Agency
We are an authorized staffing company, which means, among other things, that we are affiliated with collective agreements and ensure that our staff have access to market-based wages and reasonable terms of employment.
Want to know more?
Contact Tove Hahnsson 070-778 83 54, tove.hahnsson@jobzone.se
